You can spend upwards of 40 hours a week with your co-workers. Have you ever stopped to think that on any given weekday, you could be spending more time with your work family than your actual family? And unfortunately, you can’t choose who that work family is. As is...
Customers. They’re the lifeblood of your business. Having good relationships with your customers is what drives your bottom line and helps you grow your business. Poor customer service, on the other hand, can cost your business big in lost customers and lost sales. ...
A lot of the work we do is with teams. We work with leadership teams, project teams, virtual teams, teams that are thrown together at the last minute and teams that have been together for a long time. And one of the most interesting things we see in teams is how the...
No one listens. It’s one of the most common complaints across workplaces, industries, jobs, even in our personal lives. It doesn’t matter how much detail we give or how many times we say things, it seems like people keep coming back with questions about things we’ve...
It’s no secret that communication is the backbone of any successful organisation. Yet many companies struggle with perfecting their communication processes. Take, for example, the 2013 Yahoo communication blunder turned PR disaster, in which Yahoo’s CEO announced...
What questions are burning on the minds’ of your employees, and how can you make sure you address them appropriately? Let’s take a look.
Business efficiency and thinking preferences are more closely connected than you might think. When we better understand how we think we can improve our problem solving skills, give our communication skills a boost and even align core business values! Let’s explore how exactly this works.
A lot of the work I do is with teams. I work with leadership teams, project teams, virtual teams, teams that are thrown together at the last minute and teams that have been together for a long time. And one of the most interesting things I see in teams is how the...
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