In today’s fast-paced and complex work environment, leaders face a critical challenge: how to drive performance while fostering connection, trust, and collaboration. The answer lies in cognitive empathy - the ability to understand how others think and experience the...
This post is a contribution from Carole Coooper , an HBDI® Certified Practitioner, and Director/Founder of Carole Cooper Consulting . If you’ve ever worked somewhere with a great culture, you feel it the moment you walk in. There’s energy. People...
This article was originally published in 2023 and updated in 2025 to keep our readers up-to-date with the latest in organisational performance and team dynamics. The common perception is that diversity and inclusion is an HR prerogative. But that’s not true. While...
In today's interconnected world, workplaces are more diverse and dynamic than ever before. Embracing diversity in an organisation has been shown to offer significant benefits. However, fostering a truly inclusive workplace is easier said than done. No matter the type...
Feeling seen, heard, and appreciated differs from person to person. Just as people have unique thinking preferences, they also have unique ways in which they like to be appreciated for a job well done. The nuance of understanding how an individual feels valued in the...
I recently spoke at two conferences — a learning and development Leadership Summit in Auckland, and the HR Summit in Melbourne. Both talks were about the same topic - LITFOW. Learning in the Flow of Work. LITFOW can bring immense benefits to any...
The success of almost any organisation relies on effective teamwork. However, teamwork is not always easy, and it is not unusual for many teams to encounter roadblocks along the way. Whether it's a conflicting communication or thinking style, or different ways to...
It is without a doubt that problem-solving is a crucial component of any successful team, and for an organisation to achieve its objectives, an environment that promotes efficient problem-solving strategies is vital. By incorporating diverse perspectives, teams can...
Albert Mehrabian's research found that words contribute only 7% to the impact of communication in certain situations, while tone of voice (38%) and nonverbal cues (55%) play a larger role. Many cite this statistic, however, his research focused on feelings and...
