How to use gap analysis to improve your customer strategy (Step By Step)

It’s now the year 2024, where customer expectations and the service they expect is ever-evolving. A lot of this has meant going online - with the advent of round-the-clock support becoming the norm, and the integration of AI chatbots - the customer service arena has...

How To Show Appreciation at Work: The 5 Languages of Appreciation 

Feeling seen, heard, and appreciated differs from person to person. Just as people have unique thinking preferences, they also have unique ways in which they like to be appreciated for a job well done. The nuance of understanding how an individual feels valued in the...

Best Team Building Activities to Improve Employee Communication

Ever wondered what sets a high-performing team apart from the rest? Imagine you could transform a group of individuals into a powerhouse team, achieving extraordinary results through amplified collaboration.  Now, picture enhancing this power through effective...

The Four Thinking Quadrants Explained, and How To Communicate With Them

The Whole Brain® Model, developed by Ned Herrmann, serves as the cornerstone of the Herrmann Brain Dominance Instrument (HBDI®). The Whole Brain® Model outlines an array of thinking preferences centred around four distinct quadrants: Analytical (A), Practical (B),...
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Face-to-face workshops are back. Or are they?

Face-to-face workshops are back. Or are they?

I got so excited when I was asked to run a face-to-face workshop. I hadn't run one since 2019, before the pandemic changed our lives. For the last 16 months it had been all virtual and Zoom. At last, I had the opportunity to go back to what I knew best. Face-to-face...

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Entrepreneurial Thinking and Teaching with Your Whole Brain®

Entrepreneurial Thinking and Teaching with Your Whole Brain®

This article is a guest post from Ashley Blackburn, Director of Programs at Uncharted Learning. Do you know what your brain “looks” like? I didn’t, until about 3 months ago when I completed a Whole Brain® Thinking assessment (called the HBDI®) and participated in a...

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High-Performing Teams and Thought Diversity

High-Performing Teams and Thought Diversity

Few people enjoy conflict. Most of the time, people actually try to avoid it. This is especially true when working in a team. It’s smoother when everyone gets along and goes along. When everyone is coming at an issue from the same angle, it’s much easier to sidestep...

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4 Steps to More Effective Virtual Communications

4 Steps to More Effective Virtual Communications

In some form or fashion, working virtually has quickly become the reality for most of us today. And whether you’re working with colleagues, customers, vendors or others, there are more tools and apps than ever to help you collaborate across any distance, whether it's...

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How to Keep a Virtual Workplace Engaged, Productive and Happy

How to Keep a Virtual Workplace Engaged, Productive and Happy

We made a big move at the end of 2016. After three decades in our headquarters, Herrmann went completely virtual. This virtual workplace reflects the increasingly global and dispersed nature of our organisation—many of our employees are scattered across countries,...

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