It's pretty much a given that every organisation is in the midst of some kind of change management at any given moment. As we roll further into 2024, things are getting even more interesting. With AI continuing its march forward, the lingering effects of COVID-19...
It’s now the year 2024, where customer expectations and the service they expect is ever-evolving. A lot of this has meant going online - with the advent of round-the-clock support becoming the norm, and the integration of AI chatbots - the customer service arena has...
Whole Brain® Thinking, based on the premise of valuing diverse thinking styles, plays a vital role in effective decision-making. It recognises the unique strengths of analytical, practical, relational and experimental thinking. As for the meaning of lateral thinking,...
The success of almost any organisation relies on effective teamwork. However, teamwork is not always easy, and it is not unusual for many teams to encounter roadblocks along the way. Whether it's a conflicting communication or thinking style, or different ways to...
It is without a doubt that problem-solving is a crucial component of any successful team, and for an organisation to achieve its objectives, an environment that promotes efficient problem-solving strategies is vital. By incorporating diverse perspectives, teams can...
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