Customers. They’re the lifeblood of your business. Having good relationships with your customers is what drives your bottom line and helps you grow your business. Poor customer service, on the other hand, can cost your business big in lost customers and lost sales. ...
A lot of the work we do is with teams. We work with leadership teams, project teams, virtual teams, teams that are thrown together at the last minute and teams that have been together for a long time. And one of the most interesting things we see in teams is how the...
No one listens. It’s one of the most common complaints across workplaces, industries, jobs, even in our personal lives. It doesn’t matter how much detail we give or how many times we say things, it seems like people keep coming back with questions about things we’ve...
Change is hard. Just ask Borders Bookstore, who went bankrupt after a strategic change saw them investing heavily in CDs and DVDs, right as the industry was going digital. Or Time Warner and AOL, whose merger failed catastrophically because no one accounted for the...
From how we fly our planes to how we order our pizza, Artificial Intelligence (AI) and machine learning are transforming how humans experience their everyday lives. Across industries of all kinds - aviation, finance, healthcare, even the creative arts - AI and machine...
For most of our lives, we’ve been told that to be a success you need to become an expert. First find your sweet spot—what you’ll study at university, what will inspire your career path, what you’ll be when you ‘grow up’—and then get great at that one special thing you...
It’s no secret that communication is the backbone of any successful organisation. Yet many companies struggle with perfecting their communication processes. Take, for example, the 2013 Yahoo communication blunder turned PR disaster, in which Yahoo’s CEO announced...
What’s the best HBDI® profile for a leader? This is one of the most common questions we get asked about the HBDI and leadership. We all want to know which is the best profile, and we all want to know if it’s ours. Fortunately for you, the answer we give is always the...
Earlier this year, New Zealand was called out for the lack of women holding senior positions in their 27 NZX-listed companies. The country lags behind the UK, US and Australia with 18% of listed companies having zero female directors. Research has shown that having...
